Cancun City Pass Terms and Conditions

Cancun City Pass operates a service that enables users to research, find and book city passes and travel services in Cancun. Cancun City Pass’s services are made available through (and related domains and our affiliated websites around the world as well as Applications and telephone services).

These terms and conditions outline the rules and regulations for the use of the Cancun City Pass Website, located at

By accessing this website we assume you accept these terms and conditions. Do not continue to use Cancun City Pass if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. Viajes Corsal SAS de CV (doing business as both “Cancun City Pass” and “Viajes Corsal” and referred to in these terms as “Cancun City Pass”, “we”, “our”, “us”) is a business, with offices located at Av. 111A Mz. 105 Lt. 1 Edif. 7 Depto. 302 Reg. 95, Cancun, Quintana Roo, Mexico, 77534. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Mexico. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.


We employ the use of cookies. By accessing Cancun City Pass, you agreed to use cookies in agreement with the Viajes Corsal SAS de CV’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Cancun City Pass and/or its licensors own the intellectual property rights for all material on Cancun City Pass. All intellectual property rights are reserved. You may access this from Cancun City Pass for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Cancun City Pass does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Cancun City Pass, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Cancun City Pass shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Cancun City Pass reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

You hereby grant Cancun City Pass a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content

You may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Cancun City Pass, and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

Approved organizations may hyperlink to our Website as follows:

No use of Cancun City Pass’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

You hereby release, discharge, and indemnify Cancun City Pass from any and all liability or claims of any nature arising out of or in relation to any loss, damage, injury, or illness whether physical or mental, resulting from any delay, any act, omission or negligence of service providers, their employees, servants, agents, subcontractors or unrelated third parties resulting from or arising out of any of the activities in which you voluntarily participate and/or any activity arranged at your specific request and/or at your cost, and you agree to accept all risks associated therewith. Furthermore, you understand and agree that before participating in any activity or tour in which you have voluntarily agreed to participate, you may be required to sign a written release in destination releasing, discharging, and indemnifying Cancun City Pass from any and all claims of any nature arising out of or related to any such activity made, and agree to assume all risks associated therewith.

Cancun City Pass and/or its suppliers cannot assume liability for any loss, damage or injury of any nature in whole or in part resulting from an Act of God or any other Force Majeure condition including without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commotions or disturbances and any other acts of similar nature, sabotage, arrests, strikes or other labour disruptions, restraints of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories or warnings or alerts of any kind or nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities, or the travel supplier and its facilities, or any other unforeseen circumstances in any jurisdiction in the world or any other factor unforeseen by Cancun City Pass that impacts negatively on or hampers its ability to fulfil any of its contractual conditions. In the event that any of these conditions apply, Cancun City Pass shall be excused, discharged, or released from its performance to the extent such performance is so limited or prevented, without liability of any kind.

Tours, Attractions, and Activities

All services you choose to undertake at your holiday destination, as a result of your voluntary purchase, may inherently contain a risk of personal injury, loss, or damage to you and/or your personal possessions. You hereby expressly agree to assume the entire risk of any and all such injury, loss, or damage that you may suffer during or arising out of your participation in the said attraction, excursion, or activity, howsoever caused.

Cancun City Pass has arrangements with independent providers ( “service providers”) to provide you with the services you have purchased from Cancun City Pass. We take great care in choosing these service providers, but we do not have control over them and, therefore, cannot accept responsibility for, nor we can be held liable for, any acts or omissions or negligence of the service providers, their employees, servants, agents, subcontractors or unrelated third parties. Moreover, these attractions and services (“activities”) are subject to conditions and limitations imposed by the said service providers as well as the laws of the state in which they operate.


Full and final payment must be received by Cancun City Pass at the time of booking. Failure to pay the full amount due at the time of booking will result in the automatic cancellation of your booking.

Cancun City Pass accepts Cash, Wire Transfers, Pay Pal, MasterCard, Visa, and American Express credit cards as forms of payment. Viajes Corsal SAS de CV, Cancun City Pass, or its affiliates will appear as the vendor on your credit card statement. Your authorization to use your credit card number to pay for products and travel services provided indicates your acceptance of our Terms and Conditions, whether or not you have actually signed credit card forms. Therefore, by providing Cancun City Pass with authorization to use your credit card to pay for your city pass, tours, and activities, you are confirming that you will pay the total amount charged for those services to the card issuer according to your cardholder agreement. Simultaneously, you are also acknowledging your acceptance of Cancun City Pass Terms and Conditions.

Whether or not the cardholder is included in your booking, Cancun City Pass may request additional information from you and the cardholder (including but not limited to a third-party credit card authorization form, copy of the front and back of the credit card, and two or more pieces of government-issued identification) at any time after the booking. Cancun City Pass may cancel any booking in case of suspected fraud, theft, or dishonesty.

Charges and foreign exchange rates may be added to your payment by processing banks. Cancun City Pass does not have any control over these charges.

Cancellation Policy

If you have to cancel any service booked with Cancun City Pass, the following cancellation policy applies:

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.