Frequently Asked Questions

Cancun City Pass is an instant digital Pass to access the top attractions in Cancun with huge savings. As easy as CHOOSE YOUR PASS, DOWNLOAD, AND SCAN TO ENTER ATTRACTIONS.

Where do I get my Cancun City Pass?

All Cancun City Passes and tickets are sold online. Visit https://cancuncitypass.com or contact us by phone. Once you have purchased and pay, you receive an instant confirmation email with the link to download your passes.

I did not receive the email with my Pass?

Our email confirmation is a very reliable automated process. But we know anything is possible. Here are there 3 things you can do to get you Cancun City Passes after the purchase in case you did not receive the confirmation email:

1. Verify that the email you provided is correct, if you need to modify it, please contact us.
2. Look in the spam inbox for an email from Cancun City Pass, sometimes it does not get in the main inbox.
3. Gives a shout to resend the confirmation email.

Do I have to print my passes?

We are environmentally friendly. We encourage you to use the digital version or your city pass to enter the attractions. But of course, if it feels easier for you to use a printed version, you can do it. Either way, make sure the QR code in your passes is visible in full. For your security, in some attractions, you may be asked to show an ID to match the name on Cancun City Pass.

Do I need to make a reservation or can I just show up?

Depending on the Cancun City Pass you choose, you will find in your pass that some attractions include the legend: “prior reservation required”. This means that those attractions have limited spaces on every tour. To guarantee your spot is necessary to make your reservation in advance. To make your reservation contact us.

Other attractions do no required reservations to enter. This means you can just show up when you decide. We encourage you to check the opening hours and operating days of your included attractions. You can find the details of the attractions here.

When does my Cancun City Pass expires?

All Cancun City Passes are activated immediately after purchase. They expired 365 after the date of purchase. In other words, you are able to activate them at any time within that time period.

For each particular Cancun City Pass, they will be expired after the number of days indicated in your pass, starting from the first use. They will be expired before the indicated number of days if you attend all the included attractions:

1 Day Cancun City Pass: Expires 24 hours after the first check-in or before if you have attended the 2 included attractions.
3 Days Cancun City Pass: Expires 72 hours after the first check-in or before if you have attended the 4 included attractions.
5 Days Cancun City Pass: Expires 120 hours after the first check-in or before if you have attended the 7 included attractions.
Adventure Cancun City Pass: Expires 72 hours after the first check-in or before if you have attended the 3 included attractions.
Must-Do Cancun City Pass: Expires 72 hours after the first check-in or before if you have attended the 3 included attractions.
Single Attractions Cancun City Pass: Expires after entered the attraction or 365 days after the purchase.

Will my credit card be charged in USD?

No, our prices are set in Mexican pesos, and the charge will be done to your card in this currency. It will be reflected in your bank statement in your local currency using your bank exchange rate of the day. Check the currency converter.

What is the cancellation policy?

If you have to cancel any service booked with Cancun City Pass, the following cancellation policy applies:

* No refunds will be made for cancellations received less than 24-hours prior to the date of service or the Cancun City Pass expiration date
* No refunds will be made for no-shows
* No full or partial refund will be made on passes after first use
* Expired passes are not refundable
* Cancellations for valid unused passes made over 24 hours prior to the date of the service are refundable but may apply a 10% fee due to administration charges. We encourage you to verify the terms and conditions of every service at the time of booking. 

You can find the full cancellation policy at our Terms and Conditions page.

If you still have questions, please give us a shout. Visit our Contact Page. Or, we can say: “I am ready to choose my Cancun City Pass”